Privacy Policy
Last updated: 17 February 2026
1. Introduction
Heath's Motorhome Hire ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our motorhome hire services.
2. Information We Collect
2.1 Personal Information: When you make a booking or create an account, we collect:
- Name and contact details (email, phone number, address)
- Payment information
- Emergency contact details
2.2 Automatically Collected Information: When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on site
- Referring website
3. How We Use Your Information
We use your personal information to:
- Process and manage your bookings
- Communicate with you about your hire
- Send booking confirmations and reminders
- Process payments and refunds
- Comply with legal obligations (e.g., insurance requirements)
- Improve our services and website
- Send marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal data based on:
- Contract: To fulfil our booking agreement with you
- Legal Obligation: To comply with laws and regulations
- Legitimate Interests: To improve our services and protect our business
- Consent: For marketing communications and analytics cookies
5. Data Sharing
We may share your information with:
- Insurance providers (as required for your hire)
- Payment processors to handle transactions securely
- Law enforcement or regulatory bodies when required by law
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for accounting and legal purposes. You can request deletion of your data at any time, subject to legal retention requirements.
7. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing at any time
To exercise these rights, please contact us or use the data download feature in your account profile.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: heathmotorhomehire@gmail.com
- Phone: 07837 658765
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly.
This Privacy Policy may be updated from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.